Policies

Returns & Refunds

We stand behind every bag. If something arrives wrong or damaged, we fix it — no argument, no lengthy process. Email us, and we'll sort it within two working days.

What We Cover

• Damaged in transit — bag arrived physically damaged, crushed, or with a broken seal.
• Wrong item received — you ordered Chikmagalur Arabica and received something else.
• Missing item — your order arrived incomplete.
• Quality issue — something about the coffee seems off and you believe it's a defect, not a preference.

For any of the above, we offer a full replacement or a complete refund — your choice.

What We Cannot Cover

Coffee is a fresh, consumable food product. Once a bag is opened, we cannot accept a return on the basis of personal taste preference. Specialty coffee has distinct flavour profiles — if you find a particular origin or roast isn't to your liking, we are glad to help you find a better match for your next order.

How to Raise a Request

Write to diviniticoffee@gmail.com within 7 days of delivery. Include:

• Your order ID (starts with DVN-)
• A brief description of the issue
• One or two photos if the issue is physical (damaged packaging, wrong item)

We'll respond within 2 business days with a resolution or next steps.

Refund Processing

• Refunds are processed to the original payment method.
• Once approved, allow 7 – 10 business days for the amount to reflect in your account, depending on your bank or payment provider.
• UPI and wallet refunds are typically faster than card refunds.

Questions? diviniticoffee@gmail.com

Cancellation Policy

Because we roast to order and dispatch soon after roasting, the window to cancel a standard order is short. We keep the process simple and the rules clear.

Standard Orders

• Cancellations are accepted within 2 hours of placing the order, provided the order has not yet been picked up for roasting.
• Email diviniticoffee@gmail.com with your order ID and the subject line "Cancel Order".
• Once roasting has begun or the order is with our logistics partner, cancellation is no longer possible. You may refer to the returns policy if the order arrives damaged.

Cancelled orders are fully refunded to the original payment method within 7 – 10 business days.

Standing Order (Subscription) Orders

Subscriptions can be paused or cancelled at any time from your confirmation email or via the link below. The cancellation takes effect from the next billing cycle — the current active cycle is fulfilled and dispatched.

• Cancellations requested before the next cycle's roast date will stop all future charges and dispatches.
• Pro-rata refunds are not issued for the current active cycle once it is in preparation.
• You can pause a subscription for up to 60 days instead of cancelling outright.

Diviniti-Initiated Cancellations

In rare cases, we may cancel an order if:

• The delivery pincode is no longer serviceable.
• A product is out of stock after the order is placed.
• There is a pricing error on the site.

In any such case, we will contact you immediately and issue a full refund.

Questions? diviniticoffee@gmail.com

Privacy Policy

We collect only what we need to process your order and improve your experience. We do not sell your data. We do not share it with third parties beyond what is necessary to get your coffee to your door.

What We Collect

How We Use It

• To process and dispatch your order.
• To send order confirmations, dispatch notifications, and tracking updates.
• To respond to support queries and process returns or refunds.
• To send marketing communications — only with your explicit consent, and only for Diviniti products and content.
• To improve the website and shopping experience using aggregated, anonymised analytics data.

Third Parties We Work With

• Payment gateway — processes transactions on our behalf. Governed by their own PCI-DSS-compliant privacy and security policies.
• Logistics partners — receive your name, phone, and delivery address to complete delivery. Nothing more.
• Google Workspace — order data is recorded in a Google Sheet for internal operations. Access is restricted to the Diviniti team.
• Web analytics — we use standard analytics tools to understand site traffic. Data is anonymised and aggregated.

Cookies

We use two types of cookies:

• Essential cookies — required for the site to function. They hold your cart and session state. You cannot opt out of these without breaking core functionality.
• Analytics cookies — used to understand how visitors navigate the site. These are optional; most modern browsers allow you to block them via settings.

Data Retention

• Order records are retained for 7 years as required under Indian accounting and tax law.
• Marketing opt-outs are honoured within 48 hours of request.
• You may request deletion of personal data not required for legal compliance at any time.

Your Rights

You have the right to access the personal data we hold about you, request corrections, and request deletion of data not required for legal retention purposes. To exercise any of these rights, email us at diviniticoffee@gmail.com. We will respond within 14 business days.

Updates to This Policy

We may update this policy as the business evolves. Material changes will be communicated via email to registered customers. The "Last updated" date at the top of this section reflects the most recent revision.

Questions? diviniticoffee@gmail.com

Terms & Conditions

By placing an order on this website you agree to the following terms. Please read them. They are written in plain language because we believe you deserve to understand what you're agreeing to.

About Us

This website is operated by Diviniti, a specialty coffee brand based in Bangalore, Karnataka, India. References to "we," "us," and "our" in these terms refer to Diviniti.

Products & Accuracy

• Product descriptions, tasting notes, and images are as accurate as we can make them. Small variations in appearance between batches are inherent to single-origin specialty coffee and do not constitute a defect.
• All weights are net weights of ground coffee unless explicitly stated otherwise.
• Roast dates are printed on each bag. The date shown on the website reflects the roast cycle at the time of order.
• We reserve the right to discontinue or modify any product at any time.

Pricing & Payment

• All prices are in Indian Rupees (₹) and are inclusive of applicable GST.
• Prices are subject to change without notice. The price at the time of order confirmation is the price you pay.
• We accept payments via UPI, debit cards, credit cards, and net banking through our payment gateway partner.
• In the event of a pricing error on the site, we will contact you before processing and give you the option to proceed at the correct price or cancel for a full refund.

Order Acceptance

Placing an order on this site constitutes an offer to purchase, not a confirmed sale. An order is accepted — and a contract formed — when you receive an order confirmation email from us. We reserve the right to refuse or cancel any order at our discretion, with a full refund issued promptly.

Subscriptions

A standing order is a recurring subscription. By subscribing, you authorise recurring charges at the selected cadence and price. Subscriptions auto-renew unless cancelled before the next billing date. See the Cancellations tab for the full cancellation process.

Allergen & Health Notice

Our products contain coffee. All products are manufactured in facilities that handle tree nuts, seeds, and other allergens. If you have a known allergy or sensitivity, please check the label on each bag before consuming. We cannot accept liability for adverse reactions where label information was not read.

Intellectual Property

The Diviniti name, logo, aureole mark, all brand assets, photography, copy, and website design are the intellectual property of Diviniti. You may not reproduce, adapt, or distribute any of these without prior written permission.

Limitation of Liability

Our liability to you in connection with any order is limited to the value of that order. We are not liable for indirect, incidental, or consequential losses arising from the use of our products or website. Nothing in these terms limits liability that cannot be excluded under applicable Indian law.

Governing Law & Disputes

These terms are governed by the laws of India. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Bangalore, Karnataka.

Before raising a formal dispute, we ask that you contact us at diviniticoffee@gmail.com — most issues are resolved faster and better through a direct conversation.

Updates to These Terms

We may revise these terms from time to time. The current version is always published here. Continued use of the site after changes are posted constitutes acceptance of the revised terms.

Questions? diviniticoffee@gmail.com